Privacy Policy

Last Updated: 30 October 2024

Our Commitment to Your Privacy

Here at SpinDog, we are the ‘data controller’. This means we have a legal duty under UK data protection and gambling laws to process your personal data so that you can play our games and we can provide you with related services. This Privacy Policy explains what personal data we collect, why we use it, and how we keep it safe.

We may update this policy from time to time to reflect changes in our services or in the law. We encourage you to check this page regularly to stay informed.

The Information We Collect

To provide you with our services, we may collect and process the following personal data:

• Identity & Contact Details: Information you provide during registration, such as your first and last name, date of birth, email address, and phone number.
• Correspondence: Any correspondence you have with us via our website, email, live chat, or other communication channels.
• Transaction History: A full history of all transactions on your player account, including deposits, withdrawals, and wagers.
• Technical Data: Details of your visits to our site, including traffic data, your IP address and location, browser/device type, and activity logs.
• Verification Documents: Documents we might reasonably request to verify your identity, process payments, or conduct anti-fraud checks. This can include copies of your passport, utility bills, or bank statements, as required by our licensing obligations.
• Feedback: Your participation in surveys or other customer feedback assessments we may carry out.

How We Use Your Information

We use your personal data to deliver and improve our services. Specifically, we use it for the following purposes:

• To Provide Our Services: Processing your wagers and transactions, including the use of online payment systems.
• To Manage Your Account: Setting up and managing your player account and providing customer support when you need it.
• To Meet Legal and Regulatory Duties: Complying with our legal responsibilities, especially our duties to the UK Gambling Commission (UKGC) and under anti-money laundering (AML) regulations.
• To Verify Your Identity: Carrying out the necessary identity and age verification checks to ensure you are legally able to play.
• To Ensure Security: Monitoring transactions to prevent fraud, abuse of our terms, and other illegal or irregular gaming activities.
• To Improve Our Services: Analysing customer trends through market research (participation is always optional) and using anonymised data for statistical analysis.

Marketing Communications

If you’ve opted in, we may use your personal data, including your email address and phone number, to send you marketing communications about our products, services, and promotions.

You can opt out of receiving marketing materials at any time. This can be done easily through your account settings or by contacting our customer support at [email protected]

Who We Share Your Data With

We do not sell or rent your personal data to third parties. However, we may share your information with trusted partners and in specific circumstances to run our service and meet our legal obligations.

Our Group Companies

We may share your data with other companies within our corporate group to provide a seamless service.

Third-Party Service Providers

We use third-party providers to help us operate. These include payment processors, game suppliers, anti-fraud services, and marketing partners. We have strict agreements in place to ensure these providers protect your data.

Legal and Regulatory Bodies

We may disclose your personal data if required by law. This includes sharing information with regulatory bodies like the UKGC or law enforcement agencies to investigate fraud, protect our customers, or respond to a legal request.

Data Retention

We are required by law to keep your personal data for a minimum of five years after you close your account. This is due to our obligations under anti-money laundering regulations. After this period, your data will be securely and permanently destroyed. This data will only be used if required by competent authorities for inquiries regarding financial records, fraud, or other illegal activities.

Keeping Your Data Secure

We are committed to protecting your personal data. We use industry-best practices and robust security measures, including encryption, to ensure all the data you submit to us remains safe.

Your account can only be accessed with your unique username and password. We also offer two-factor authentication (2FA) for extra security. You are responsible for keeping your login information confidential and making sure it cannot be accessed by anyone else.

Your Rights as a Player

Under UK data protection law, you have specific rights regarding your personal data. These include:

• The right to access a copy of the data we hold about you.
• The right to rectification of any inaccurate data.
• The right to erasure of your data where it is no longer necessary for us to hold it.
• The right to object to or restrict certain types of processing.
• The right to data portability to receive your data in a machine-readable format.

To exercise any of these rights, please contact our support team.

Our Use of Cookies

We use cookies to collect information about your visit, which helps our website to function, improves your experience, and allows us to deliver a better service. These include essential, functional, and advertising cookies. For full details on what cookies we use and how you can manage them, please see our dedicated Cookie Policy page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch with our customer support team at [email protected].