Frequently Asked Questions
Find quick answers to our most common queries below. If you cannot find the information you are looking for, please get in touch with SpinDog Support Team.
FAQ
How do I create an account at SpinDog?
Simply click the 'Sign Up' button on our main page, fill out the registration form, and confirm your details. A welcome email will be sent to the address you provided, and you can get started straight away.
Can I have more than one account?
No. To ensure fairness and security, we only permit one account per person.
What should I do if I’ve forgotten my password?
The quickest way to reset your password is to click the 'Log In' button and then select the 'Forgot Password?' link. You will receive an email with instructions to create a new one. If you have any trouble, please contact our Support Team via Live Chat or by emailing [email protected].
How do I add another currency to my account?
Log in to your account and go to the 'My Account' section of your profile. From there, click the 'Add Currency' button and choose a new currency from the dropdown menu.
How do I know if my deposit has been successful?
Your deposit should appear in your balance almost immediately. You can check your current balance in the 'My Account' section at any time.
Are there any fees for deposits and withdrawals?
We do not charge any fees for making deposits. However, your own bank or payment provider may charge a fee. For withdrawals, any fees applied by your payment provider are your responsibility.
What is the minimum deposit and withdrawal amount?
The minimum amount for both deposits and withdrawals is typically £20, though this can vary depending on the payment method you choose.
Can I play on my mobile?
Yes, absolutely. Our website and all our games are fully optimised for mobile devices. Simply visit our website in your phone's browser, log in, and you can start playing.
What happens if my internet disconnects during a game?
If your connection drops, the game will pause. Once you are reconnected, you can resume from the exact point where you left off. The only exception is in live multiplayer games where bets from other players continue.
Is my personal information safe at SpinDog?
Yes, completely. We use industry-standard SSL encryption and advanced security protocols to protect all your data. Your personal information is kept private and is only used to provide you with our gaming services.
How do I submit my documents for verification?
Log in to your account and navigate to the 'Documents' page within your profile. From there, you can securely upload the required documents and track their verification status.